Shipping policy

Shipping Policy

Thank you for shopping at Anointed Scents. This Shipping Policy explains our delivery options, timelines, and how to get help if something goes wrong.

Delivery Options

Standard shipping (South Africa)

  • Standard shipping is R120.
  • Free standard shipping on all orders over R1,200 within South Africa.
  • Estimated delivery: 2 to 5 working days depending on your location.
  • Order cut-off: 17:00 SAST, Monday to Friday. Orders placed before the cut-off are processed that business day; later orders are processed on the next business day.
  • Handling time: 1 to 2 business days.
  • Transit time: 1 to 3 business days.
  • Total estimated delivery: 2 to 5 business days (handling plus transit).

Express and locker delivery (South Africa)

  • Express courier delivery and locker pick-up (for example Bob Box lockers) are offered at checkout where available for your address.
  • Prices and delivery times for these options depend on your address and parcel size. They are calculated by the courier and shown at checkout before you pay.

Pretoria local delivery

  • Free local delivery on orders of R500 or more to Pretoria East, the Pretoria CBD and surrounding areas (R60 for orders under R500).
  • Estimated delivery: 1 to 2 business days. Choose "Local delivery" at checkout; it appears automatically when your postal code is in our local delivery area.
  • Orders outside our local area use the options above.

Order Processing

  • Order cut-off is 17:00 SAST, Monday to Friday. Handling (processing) time is 1 to 2 business days and transit (delivery) time is 1 to 3 business days.
  • Orders placed on weekends or public holidays are processed on the next business day.

Delivery timeframes are estimates and can be affected by courier capacity, remote areas, weather, or other events outside our control.

Delivery Areas

  • We deliver nationwide within South Africa.
  • Orders are delivered nationwide by our courier partners, BobGo and The Courier Guy.
  • We do not currently ship outside South Africa.

Tracking Your Order

  • Once dispatched, you will receive an email or SMS with your courier tracking number.
  • Use the courier's website to view real-time delivery updates.
  • If tracking does not update after a reasonable time, contact us and we will assist.

Delivery Instructions and Receipt

  • You can add delivery instructions at checkout.
  • Ensure that you or an authorised person is available to receive the parcel.
  • If the courier cannot complete delivery, they may reattempt or route the parcel for collection per their policy.

Risk of Loss

  • Title and risk pass to you when we hand the parcel to the courier.
  • Please verify your shipping address at checkout to avoid delays or missed delivery.

Damaged or Lost Parcels

  • If your parcel arrives damaged or appears tampered with, report it to us within 24 hours of receipt with clear photos of the outer packaging, inner packaging, and product.
  • If your parcel is lost in transit, contact us so we can open a courier investigation.

Returns and Exchanges

  • Returns and exchanges are handled under our Refund Policy.
  • Original delivery fees are not refundable unless required by law or where the return is due to our error.

Customer Responsibilities

  • Provide a complete and accurate delivery address and contact number.
  • Respond to courier contact attempts where required for successful delivery.

Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on our website.

Contact Information

Anointed Scents (SAMVESTMENT (Pty) Ltd, company number 2024/449555/07)
Email: support@anointedscents.co.za
Phone / WhatsApp: +27 78 255 9811
Business address: 23493 Leselo Street, Pretoria, Gauteng, 0122, South Africa